Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
In the event of cork taint or low ullage, we are happy to exchange the item when possible, or offer a store credit for the value of the product at the time of purchase.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of whether a refund has been approved or denied, with a reason why.
If approved, your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
Refunds generally take 2-3 business days to process. If it hasn’t shown up in your account by then, contact us at 02 6295 0060 or your bank.
Sale items
If a product you have purchased is no longer on promotion, we will only refund the item/s for the price originally paid.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fyshwick@jimmurphy.com.au.
Shipping returns
To return your product, you should mail your product to: 19 Mildura St, Fyshwick ACT 2609.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at fyshwick@jimmurphy.com.au for questions related to refunds and returns.